Frequently Asked Questions
Why is the rewards program changing?
Why is the rewards program changing?
Some of the professional skincare brands we carry have introduced Brand Value Protection Policies that affect how promotions and loyalty rewards can be offered. Because of these updates, we will be making a few enhancements to our rewards program.
What happens to my existing points?
What happens to my existing points?
Your rewards points remain available in your account and can be redeemed during our Rewards Celebration Event that ends on April 6, 2026.
During this special window, you can enjoy something that was not possible under our previous program.
In the past, rewards points could only be used on regular-priced products that were excluded from promotions, which limited the time when they could be redeemed. For this limited time, you can now use your points together with sale pricing and Gift With Purchase specials, allowing you to maximize your rewards.
As we transition to our updated rewards program, all current points must be redeemed by April 6, 2026, and will not transfer into the new program. Any remaining points will be removed after this date.
Why is this a limited time offer?
Why is this a limited time offer?
Normally rewards cannot be combined with certain promotions. We opened this special window to allow customers to enjoy their points before the new program structure launches.
Will rewards still exist?
Will rewards still exist?
Yes. We will continue offering a rewards program. Stay tuned for details.
When will the new program start?
When will the new program start?
Soon. Make sure you are subscribed to emails for further updates.
